Go through these 13 questions before our cooperation
Go through these 13 questions before our cooperation
Nearly every restaurant owner who contacts us starts with similar questions: Can you adjust the flavor? What is the minimum order quantity? How long will delivery take?
We have compiled these frequently‑asked questions for your reference. If you have further inquiries after reading, please add our WeChat at the bottom for one‑on‑one consultation.
Q1: Can flavors be adjusted? Can you tweak it until I am satisfied?
Yes. For custom orders, we keep adjusting samples until you are fully satisfied. Standard‑recipe sauces are also available; you may start with sample packs.
Our R&D team consists of 12 head chefs and 100 master cooks with over 10 years of industry experience. We can recreate or develop almost any flavor profile you require.
Q2: What is the minimum order quantity?
Minimum order is 1 ton per single SKU. This is a typical starting volume for chain restaurants and brand owners, sufficient for store roll‑out or promotional campaigns.
Q3: How is pricing calculated?
Pricing is volume‑based. Unit price becomes more favorable for larger orders. Each SKU has its own price. After you test samples and confirm your intent to produce, we will provide tiered pricing based on your order volume.
Q4: How much are sample packs?
Sample packs cost 9.9 RMB each. Sufficient stock is available, you may order multiple samples. Mass‑production discussions will follow once you approve the flavor.
Q5: What is the custom‑flavor process? How long before mass production?
Custom process: Deposit → Flavor analysis → Formula R&D → Sample making → Flavor confirmation → Mass production.
Typical lead time is 15 days. Workflow: Chef flavor tasting → R&D team ingredient analysis → Formula documentation → Raw material selection → Sample blending → Joint tasting by our chefs and client → Final output. Every step is supervised by dedicated staff.
Q6: What are your payment terms?
For custom orders: 5000 RMB deposit up‑front (to be deducted from total payment upon flavor confirmation). Balance shall be settled before shipment. Regular stock orders are settled per order.
Q7: What are your packaging specifications?
Standard catering package: 5kg per bag, 2 bags per carton (total 10kg per carton). Custom sizes are available including drum, pouch and bottle, tailored for foodservice, supermarket or retail channels. Private‑label OEM / ODM services are supported.
Q8: What is shelf life and storage requirement?
12‑month shelf‑life under ambient storage. Store in cool and shaded place. No refrigeration required, convenient for restaurant back‑of‑house storage
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Q9: Who covers freight? How will goods be shipped?
Freight cost shall be borne by the client. Shipping options are subject to your requirement: air freight for urgent orders, sea freight for non‑urgent orders, domestic logistics for local shipments. Our sales representative will calculate exact freight cost according to your delivery address.
Q10: What certifications do you hold?
We hold HACCP, ISO, FDA, Halal and export filing registrations. Full qualifications for exporting to USA, Canada and Southeast Asia.
Q11: Will my custom formula be kept confidential?
Yes. We sign non‑disclosure agreements for custom clients. Exclusive formulas will not be shared or reproduced for third parties. Your flavor belongs exclusively to you.
Q12: What if I receive defective goods?
After‑sales support is available. Please inspect goods upon receipt. Contact us for quality‑related issues; we will arrange replacement or reshipment accordingly. Every batch has traceable QC records with complete lab test & physical‑chemical indicators.
Q13: Can I visit your factory?
Yes. You are welcome to tour our fully‑automated production line from raw materials to finished goods. Please book an appointment in advance and our sales representative will receive you. An on‑site test kitchen is available for in‑person tasting.
Still have questions, or want sample tasting, factory tour or custom‑solution discussion? Scan QR code to add our WeChat for direct one‑on‑one communication with our account manager.
